Lifetime Warranty Policy

Lifetime Warranty Policy 

At AUREA Officiel, we have complete confidence in the quality of our products, which is why we offer a lifetime warranty on all items purchased from our store. Our warranty reflects our commitment to providing excellent products and ensuring customer satisfaction.

What the Lifetime Warranty Covers

Our lifetime warranty covers defects in craftsmanship or material that affect the performance of the product. This means that if the product develops a defect due to manufacturing, we will repair or replace it at no additional cost to the customer.

Warranty Exclusions

The lifetime warranty does not cover:

  • Damage caused by misuse: any damage resulting from improper or negligent use of the product.
  • Accidental damage: drops, impacts, exposure to liquids, or other accidents that may damage the product.
  • Normal wear and tear: such as scratches or fading caused by regular use.
  • Unauthorised alterations: products that have been modified or repaired by third parties without approval from our team.

How to Claim the Warranty

If you believe your product has a manufacturing defect and wish to claim the lifetime warranty, please follow these steps:

  1. Contact us: send an email to [customer service email] with a description of the issue, photos of the defect (if possible), and your purchase details (such as the order number).
  2. Case review: our customer service team will review your case and provide instructions for returning or exchanging the product.
  3. Repair or replacement: once approved, we will repair or replace the product as necessary.

Return Policy

If the product cannot be repaired or replaced, we offer a refund or store credit, depending on your preference.

Warranty Validity

The warranty is valid indefinitely, as long as the customer owns the product and has used it according to the manufacturer's guidelines.

Important Information

  • The warranty is exclusive to the original purchaser and cannot be transferred.
  • The product must be registered at the time of purchase (this can be done via email or through the store’s system).
  • The warranty only applies to products purchased directly from our store, and not from resellers or distributors.